Tree Limin’ Extreme, LLC (“Tree Limin’ Extreme,” “we,” “us,” or “our”) operates the zipline tour located at 7406 Estate St. Peter, St. Thomas, U.S. Virgin Islands 00802 and the websites **ziplinestthomas.com** and related pages, including any staging or development environments (collectively, the “Site”).

This Privacy Policy explains how we collect, use, share, and protect information when you:

* Visit or interact with our Site
* Make a booking directly with us online, by email, phone, or in person
* Book our tours through third-party platforms
* Contact us, follow us, or engage with us on social media
* Sign any waivers or forms related to your participation

By using our services, you agree to the practices described here.

> This is general informational copy based on the tools typically used on this Site (WordPress, WP Engine hosting, analytics, and third-party booking/marketing services). It should be reviewed and, if needed, updated by your legal counsel to ensure compliance with all applicable laws.

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## 1. Information We Collect

### 1.1 Information You Provide Directly

We collect information you voluntarily provide, including when you:

* Book a tour or private event
* Complete a waiver or check-in form
* Fill out our contact form or email us
* Call us for information or support
* Leave a review or testimonial
* Interact with us via social media messages or comments

This may include:

* Name
* Contact details (email address, phone number)
* Booking details (date/time, party size, ages where relevant, cruise/ship or hotel info if provided)
* Participant information needed for safety (age ranges, approximate weight range confirmation, physical considerations you choose to share)
* Payment details (processed via secure third-party providers; we do **not** store full card numbers)
* Any other information you choose to share in free-text fields or communications

### 1.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

* IP address and general location (city/region level)
* Device and browser information
* Pages visited, links clicked, referring/exit pages
* Date/time and duration of visits
* Interaction data with forms and navigation
* Identifiers from cookies, pixels, tags, and similar technologies

This is primarily used for security, site functionality, analytics, and marketing measurement.

### 1.3 Information from Third Parties

We may receive limited information about you from:

* **Online travel agencies & booking partners** (e.g., Viator, Tripadvisor/Experiences, Expedia, cruise line or hotel partners), when you book our tours through their platforms
* **Payment processors** who confirm your payment status
* **Review platforms & social networks** where you interact with our official profiles
* **Digital waiver or booking systems** used to manage reservations and safety documentation

We use this information only as needed to manage your booking, provide the tour, and for legitimate business purposes described in this Policy.

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## 2. How We Use Your Information

We use personal information to:

* Process, confirm, and manage bookings and payments
* Provide our zipline tours, private events, and customer support
* Verify participant eligibility and support safety requirements
* Communicate with you about your reservation, changes, cancellations, or important updates (including weather/safety)
* Respond to inquiries sent via forms, email, phone, or social media
* Manage reviews, testimonials, and user-generated content (with your consent where required)
* Operate, maintain, and improve the Site and our services
* Run basic analytics on website performance and marketing campaigns
* Conduct limited remarketing or audience measurement through tools like Meta (Facebook/Instagram) and TikTok, where allowed
* Comply with legal, regulatory, insurance, tax, and accounting obligations
* Protect our rights, guests, staff, property, and systems and prevent fraud or abuse

Where applicable privacy laws require a legal basis, we rely on performance of a contract, legitimate interests, compliance with legal obligations, and consent (for certain marketing or cookies).

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## 3. How We Share Your Information

We do **not** sell your personal information for money.

We may share information with:

1. **Service Providers & Vendors**

* Website hosting & infrastructure (e.g., WP Engine)
* Booking and ticketing/waiver platforms
* Payment processors
* Email, SMS, and communication tools
* Security, anti-fraud, and performance/analytics tools
These providers may only use your data to perform services on our behalf.

2. **Booking & Distribution Partners**
When you book through an OTA or partner site, your information is handled under their privacy policy. They share necessary booking details with us so we can deliver your tour.

3. **Marketing & Analytics Partners**

* Tools such as Google Analytics or similar, and advertising pixels (e.g., Meta, TikTok), to measure traffic and campaigns and, where applicable, to run remarketing audiences in a privacy-compliant manner.

4. **Professional Advisors & Authorities**

* Lawyers, auditors, insurers, and regulators when necessary to comply with laws, enforce our terms, or protect our legal rights, safety, and property.

5. **Business Transfers**

* In connection with any merger, sale, or transfer of our business or assets, your information may be transferred as part of that transaction.

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## 4. Cookies & Similar Technologies

Our Site uses cookies, pixels, and similar technologies to:

* Enable core functionality (e.g., navigation, forms, session management)
* Remember preferences
* Perform analytics on how visitors use the Site
* Support limited advertising and remarketing (where legally permitted)

You can manage cookies via your browser settings and, where provided, through any cookie banner or preference center on the Site. Disabling some cookies may affect Site functionality.

If you are in a region with specific “Do Not Sell/Share” or consent requirements, we will honor those settings where technically implemented.

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## 5. Third-Party Links & Platforms

Our Site may link to or embed content from third-party websites and platforms, including:

* Online travel agencies and booking sites
* Social networks (TikTok, Instagram, Facebook)
* Review sites (Tripadvisor)
* Partner hotels, tour operators, or attractions

These third parties have their own privacy policies and practices. We are not responsible for their content or handling of your data. We encourage you to review their policies before providing personal information.

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## 6. International Data Transfers

We operate in the U.S. Virgin Islands, a territory of the United States. If you are accessing our Site from outside the U.S., your information may be transferred to and processed in the U.S. or other countries whose data protection laws may differ from those in your jurisdiction. We take reasonable steps to protect your information consistent with this Policy and applicable law.

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## 7. Data Retention

We retain personal information only for as long as reasonably necessary to:

* Provide our services and manage bookings
* Maintain records required for safety, insurance, tax, accounting, and legal purposes
* Resolve disputes and enforce our agreements

When data is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it.

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## 8. Security

We use reasonable technical and organizational measures to safeguard your information, including secure hosting, access controls, and encryption by our payment providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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## 9. Your Rights & Choices

Depending on your location, you may have rights such as to:

* Access the personal information we hold about you
* Request correction or updates
* Request deletion (subject to legal/operational limits)
* Object to or restrict certain processing
* Opt out of marketing communications
* Withdraw consent where processing is based on consent

You can opt out of marketing emails by using the “unsubscribe” link or contacting us directly. To exercise any rights, please contact us using the details below; we may need to verify your identity.

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## 10. Children’s Privacy

Our services are intended for a general audience. Bookings for minors must be made or approved by a parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe we have collected such information improperly, please contact us so we can remove it.

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## 11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last revised. Continued use of our Site or services after changes are posted constitutes your acceptance of the updated Policy.

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## 12. Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact:

**Tree Limin’ Extreme, LLC**
7406 Estate St. Peter
St. Thomas, VI 00802
Phone: +1 (340) 777-9477
Email: info@ziplinestthomas.com